Privacy Policy

Last updated: June 2026

At CDNCE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Identity information: name, username, or similar identifiers
Contact information: email address, phone number, billing and shipping address
Transaction information: details about purchases you make from us
Technical information: IP address, browser type, device information, and cookies
Usage information: how you interact with our Site, pages visited, and time spent
Marketing preferences: your preferences for receiving marketing communications from us

2. How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to our newsletter, contact us, or interact with our Site. We also collect information automatically through cookies and similar tracking technologies.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, returns, and enquiries
Send you marketing communications (where you have opted in)
Improve our Site and customer experience
Comply with legal obligations
Detect and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including payment processors, shipping carriers, and marketing platforms. These parties are required to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information where required by law or to protect the rights, property, or safety of CDNCE, our customers, or others.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse Site traffic, and personalise content. You can control cookie settings through your browser, however disabling cookies may affect the functionality of our Site.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us through our website. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.